Frequently Asked Question (FAQs)

TABLE OF CONTENTS

PAYMENT

SHIPPING & RETURNS

CUSTOMER SERVICE

WEBSITE USAGE

PAYMENT

WHAT PAYMENT METHODS CAN I USE?

Payment is taken by our international sales facilitation and fulfilment partner, Global-E. The following payment types are accepted on www.michaelkors.global for online purchases:

Destination

Available Payment Method

Australia

American Express
Apple Pay
Diners Club
Mastercard
PayPal
Visa

Bahrain

American Express
Diners Club
Mastercard
PayPal
Visa
Cash on Delivery

Croatia

American Express
Diners Club
Mastercard
PayPal
Visa
Cash on Delivery

Egypt

American Express
Mastercard
PayPal
Visa

Ghana

American Express
Mastercard
PayPal
Visa

Greece

American Express
Diners Club
Mastercard
PayPal
Visa

Hong Kong, China

American Express
Apple Pay
Diners Club
JCB
Mastercard
PayPal
Union Pay
Visa

India

American Express
Diners Club
Mastercard
PayPal
Qiwi Wallet
Visa

Indonesia

American Express
JCB
Mastercard
PayPal
Visa

Israel

American Express
Diners Club
Mastercard
PayPal
Visa

Kuwait

American Express
JCB
Mastercard
PayPal
Visa
Cash on Delivery

Lebanon

American Express
Mastercard
PayPal
Visa

Malaysia

American Express
JCB
Mastercard
PayPal
Visa

New Zealand

American Express
Apple Pay
Diners Club
Mastercard
PayPal
Visa

Nigeria

American Express
Mastercard
PayPal
Visa

Pakistan

American Express
Mastercard
PayPal
Visa

Philippines

American Express
Mastercard
PayPal
Visa

Qatar

American Express
Diners Club
Mastercard
PayPal
Visa
Cash on Delivery

Russia

American Express
Apple Pay
Diners Club
Mastercard
Moneta
PayPal
Qiwi Wallet
Russian Wallet Payments
Visa
Yandex

Saudi Arabia

American Express
Mastercard
PayPal
Visa
Cash on Delivery

Singapore

American Express
Apple Pay
Diners Club
eNETS
JCB
Mastercard
PayPal
Visa

Slovak Republic

American Express
Diners Club
Mastercard
PayPal
Visa

South Africa

American Express
Diners Club
Mastercard
PayPal
Visa

Taiwan, China

American Express
Apple Pay
JCB
Mastercard
PayPal
Visa

Thailand

American Express
Diners Club
JCB
Mastercard
PayPal
Visa

Turkey

American Express
Diners Club
Mastercard
PayPal
Qiwi Wallet
Visa

UAE

American Express
Apple Pay
Diners Club
JCB
Mastercard
PayPal
Visa
Cash on Delivery

Ukraine

Apple Pay
Mastercard
PayPal
Qiwi Wallet
Visa

Vietnam

American Express
Mastercard
PayPal
Visa

An authorization hold for the total amount of your order is placed on the payment method at the time of order placement, but you will not be charged until your order ships. If your payment is not authorized you will receive a message on the checkout page to try another form of payment.

Please note that not all payment methods can be used for every type of order – the payment methods applicable to your order will be displayed at checkout.

Our checkout process uses Verified by Visa, MasterCard SecureCode and American Express SafeKey, where applicable, to verify your online transaction.

You may be charged additional fees (such as foreign transaction fee or cross border fee) or surcharges imposed by your bank or credit/debit card issuer. These are not Michael Kors or Global-e charges or fees, and neither Global-e nor we have any control over this or any way to mitigate this. Please contact your bank or card issuer if you have any questions regarding potential charges or fees.

Please note: At this time, Michael Kors classic Gift Card or Michael Kors E-Gift Cards cannot be purchased or redeemed on michaelkors.global.

CASH ON DELIVERY

Cash on Delivery purchases can be paid at your doorstep and are available at an additional cost, which will be displayed at checkout.

Cash on Delivery is an accepted method of payment in the following destinations:

Shipping Destination

Cost

Bahrain

4 BHD

Kuwait

3 KWD

Qatar

35 QAR

Saudi Arabia

37 SAR

United Arab Emirates

37 AED

WHEN WILL MY ORDER ARRIVE AND WHAT DOES IT COST TO SHIP MY ORDER?

You can track your order at any time online via our Order Status page. You will need to provide your email address and order number. You also can track your order by clicking on the tracking link included in your shipping confirmation email, which will take you to an online tracking portal, or by contacting a Customer Services representative through our Contact Us form.

Shipping and Delivery

Free Express Shipping on all orders.

We offer free express shipping on all orders. Global-E, our international sales facilitation and fulfilment partner, will take your payment and approved carriers will deliver your orders.

Destination

Service

Time

Cost

Australia

Express Delivery

5-6 Business Days

FREE

Bahrain

Express Delivery

4-6 Business Days

FREE

Croatia

Express Delivery

5-6 Business Days

FREE

Egypt

Express Delivery

5-6 Business Days

FREE

Ghana

Express Delivery

6-7 Business Days

FREE

Greece

Express Delivery

5-7 Business Days

FREE

Hong Kong, China

Express Delivery

6 Business Days

FREE

India

Express Delivery

5-6 Business Days

FREE

Indonesia

Express Delivery

4-5 Business Days

FREE

Israel

Express Delivery

4-5 Business Days

FREE

Kuwait

Express Delivery

3-5 Business Days

FREE

Lebanon

Express Delivery

5-6 Business Days

FREE

Malaysia

Express Delivery

4-5 Business Days

FREE

New Zealand

Express Delivery

6 Business Days

FREE

Nigeria

Express Delivery

5-6 Business Days

FREE

Pakistan

Express Delivery

5-6 Business Days

FREE

Philippines

Express Delivery

4-5 Business Days

FREE

Qatar

Express Delivery

3-5 Business Days

FREE

Russia

Express Delivery

5-6 Business Days

FREE

Saudi Arabia

Express Delivery

4-6 Business Days

FREE

Singapore

Express Delivery

4-5 Business Days

FREE

Slovak Republic

Express Delivery

5-6 Business Days

FREE

South Africa

Express Delivery

4-5 Business Days

FREE

Taiwan, China

Express Delivery

5-6 Business Days

FREE

Thailand

Express Delivery

5-6 Business Days

FREE

Turkey

Express Delivery

3-4 Business Days

FREE

UAE

Express Delivery

3-5 Business Days

FREE

Ukraine

Express Delivery

4-5 Business Days

FREE

Vietnam

Express Delivery

6 Business Days

FREE

*Delivery times are approximate. Depending on your location, Fridays, Saturdays, Sundays and public Holidays may not be considered business days.

** Orders must be placed before 2pm CET. Orders placed after 2pm CET will ship on the next business day. Orders are shipped from Monday to Friday.

Unfortunately, we are unable to ship to BFPO addresses, or PO Boxes.

Please note that for our delivery services, a signature will be required. If you are unavailable when the courier attempts to deliver, the courier will rearrange delivery and you will be notified via the contact information you have provided for this purpose.

Taxes & Duties

Orders placed on michaelkors.global for delivery to Russia and the Ukraine may be subject to additional duties and taxes, which must be paid by the recipient.

The pricing quoted on michaelkors.global is final and includes all import duties and taxes, if applicable, for the following destinations:

Australia, Bahrain, Croatia, Egypt, Ghana, Greece, Hong Kong, India, Indonesia, Israel, Kuwait, Lebanon, Malaysia, New Zealand, Nigeria, Pakistan, Philippines, Qatar, Saudi Arabia, Singapore, Slovak Republic, South Africa, Taiwan, Thailand, Turkey, UAE and Vietnam. There are no additional charges to be paid at checkout or on delivery.

WHERE DO YOU SHIP TO?

All merchandise ordered on michaelkors.global can be shipped to the destinations listed below:

Australia, Bahrain, Croatia, Egypt, Ghana, Greece, Hong Kong, India, Indonesia, Israel, Kuwait, Lebanon, Malaysia, New Zealand, Nigeria, Pakistan, Philippines, Qatar, Russia, Saudi Arabia, Singapore, Slovak Republic, South Africa, Taiwan, Thailand, Turkey, UAE, Ukraine and Vietnam. This list may be updated from time to time.

For orders to other destinations, please visit the relevant Michael Kors site below:

U.S., Canada, UK, Spain, Germany, Italy, France, Switzerland, Netherlands, Austria, Belgium, Czech Republic, Denmark, Finland, Hungary, Latvia, Lithuania, Luxembourg, Norway, Poland, Portugal, Republic of Ireland, Romania, Sweden, Japan, China and South Korea.

Unfortunately, at this time we currently do not offer shipping to destinations not on this list. If we do not offer shipping at this time, please use the Store Locator to find your nearest store.

Should you attempt to check out on a site that does not offer shipping to your requested country or shipping destination, you will be transferred to the relevant country site if available. As item availability and pricing may vary, you will be able to review your shopping bag before continuing with your purchase.

You can track your order at any time online via our Order Status page. You will need to provide your email address and order number. You also can track your order by clicking on the tracking link included in your shipping confirmation email, which will take you to an online tracking portal, or by contacting a Customer Services representative by completing our Contact Us form.

DO YOU SHIP ORDERS TO MULTIPLE ADDRESSES?

We currently do not ship orders to multiple addresses. Please place separate orders for each shipping address.

WHAT IF I CHANGE MY MIND AND WANT A DIFFERENT SIZE OR COLOR AFTER MY ORDER IS PLACED?

Unfortunately we cannot make changes once an order is placed.

WHAT IF I AM NOT PLEASED WITH MY SELECTION? CAN I RETURN THE PURCHASE?

Returns must be made within the guidelines in our Returns Policy.

If you are not satisfied with your order for any reason, we will accept the return of items that are in new, unused condition, with original tags attached and when accompanied by an original Michael Kors returns form. Returned items must not be washed, worn or altered. We do not accept returns of swimwear, underwear, jewellery or beauty products where the hygiene seal has been broken or removed, nor of custom-made or personalised items (including items that have been monogrammed or engraved).

This Return Policy does not affect the statutory rights you may have under applicable law, including your statutory right to withdrawal or your statutory warranty.

Credit for your returned item(s) will be refunded back to your account in the same form of payment in which it was received, except for Cash on Delivery and as otherwise stated here. You will receive an email confirming the completion of return processing. Please note we do not offer exchanges.

In the event that an item is returned to us in an unsuitable condition, we may have to send it back to you.

Refunds for Cash on Delivery orders

For return items paid for by ‘cash on delivery’ you will be contacted by a customer service representative to process the refund via bank transfer or PayPal.

Returns cannot be made to store.

Merchandise purchased online on michaelkors.global can be returned by post only. All returns of online orders must be returned within 30 days from the day on which you receive your delivery. If your order is shipped in multiple deliveries you will have 30 days from the day on which you receive your last delivery for that order.

How To Return an Item(s)

To return by mail, please follow these instructions:

  1. Securely pack your merchandise. Please try to use the original shipping box and materials.
  2. Visit our returns portal at www.michaelkors.global/returns to initiate a returns authorisation.
  3. Enter your order number and email address.
  4. Select the items you wish to return and the reason for your return.
  5. Select the prepaid delivery label and print both the returns label and returns form.
  6. Place the returns form inside your parcel before securely closing.
  7. Affix the pre-paid label to your return package.
  8. Post your return package at a DHL Service Point in your delivery destination or request a pick up here.

Your return will be processed within a maximum of 14 business days upon receipt at our warehouse.

Please note a refund for the item will be processed to the original payment method, except for Cash on Delivery payments. For return items paid for via Cash on Delivery, a Customer Service representative will contact you to arrange a bank transfer or PayPal payment of the return amount.

You are responsible for properly packaging, labelling and shipping your product to us. Please retain your proof of postage as a safeguard for your shipment.

If you have lost your returns form or your pre-paid returns label please contact Customer Services who will be able to email you another.

WHAT WILL IT COST ME TO MAKE A RETURN?

The subsidised cost of the prepaid return label will be deducted from your return amount and is detailed below.

Destination

Cost

Australia

20 AUD

Bahrain

5 BHD

Croatia

95 HRK

Egypt

200 EGP

Ghana

65 GHS

Greece

10 EUR

Hong Kong, China

95 HKD

India

850 INR

Indonesia

175,000 IDR

Israel

45 ILS

Kuwait

5 KWD

Lebanon

19,000 LBP

Malaysia

50 MYR

New Zealand

20 NZD

Nigeria

4,500 NGN

Pakistan

2000 PKR

Philippines

650 PHP

Qatar

45 QAR

Russia

800 RUB

Saudi Arabia

45 SAR

Singapore

20 SGD

Slovak Republic

10 EUR

South Africa

200 ZAR

Taiwan, China

400 TWD

Thailand

400 THB

Turkey

80 TRY

UAE

45 AED

Ukraine

350 UAH

Vietnam

300 VND

Please note that in the event that you choose another courier or shipping service to return your item rather than use the pre-paid returns label, except in the case of defective or nonconforming product, you will be liable for the cost of return, including any import duties or taxes that may be incurred by Michael Kors as a result of using such other carriers. Such costs which will be deducted from your return amount.

Return shipments from Russia exceeding €1,000 in value will be subject to a returns custom charge, which is to be paid to the carrier by the returner upon collection.

HOW LONG DOES IT TAKE TO PROCESS MY RETURN?

Your return will be processed within maximum 14 business days of receipt at our warehouse.

Credit for your returned item(s) will be refunded back to your account in the same form of payment in which it was received, except for Cash on Delivery payments. For return items paid for via Cash on Delivery, a Customer Service representative will contact you to arrange a bank transfer or PayPal payment of the return amount. You will receive an email confirming the completion of return processing.

IF I GIVE A GIFT TO SOMEONE, CAN THAT PERSON RETURN IT OR EXCHANGE IT FOR SOMETHING ELSE?

Gifts can be returned by post, as outlined above. Please note that we cannot offer an exchange and a refund will be processed against the original account in the same form of payment in which it was received, except for Cash on Delivery payments. For return items paid for via Cash on Delivery, a customer service representative will contact you to arrange a bank transfer or PayPal payment of the return amount.

If you require assistance for a return by post, please contact customer services using the details here.

WHAT DO I DO IF MY ITEM ARRIVES DAMAGED?

Customer satisfaction is our goal at michaelkors.global. Please contact our customer service representatives by completing our Contact Us form.

WILL MY ORDER INCLUDE IMPORT DUTIES & TAXES?

Orders placed on michaelkors.global for delivery to Russia and the Ukraine may be subject to additional duties and taxes, which must be paid by the recipient.

The pricing quoted on michaelkors.global is final and includes all import duties and taxes, if applicable, for the following destinations:

Australia, Bahrain, Croatia, Egypt, Ghana, Greece, Hong Kong, India, Indonesia, Israel, Kuwait, Lebanon, Malaysia, New Zealand, Nigeria, Pakistan, Philippines, Qatar, Saudi Arabia, Singapore, Slovak Republic, South Africa, Taiwan, Thailand, Turkey, UAE and Vietnam. There are no additional charges to be paid at checkout or on delivery.

CAN I SEE MY ORDER HISTORY WITH MICHAELKORS.GLOBAL?

You must be a registered account holder on michaelkors.global to access your order history. The orders displayed are only those made online and after establishing your account. 

HOW DO I KNOW WHICH SIZE IS BEST FOR ME?

Size guides are available for all clothing and shoes. You can find them on the product detail pages under the Choose Size drop down menu.

WHAT DO I DO IF I HAVE A QUESTION ABOUT AN ITEM?

If you have a question about an item, please contact our customer service representatives by completing our Contact Us form.

WHAT DO I DO IF I HAVE A QUESTION ABOUT A PURCHASE MADE IN EUROPE, THE UNITED STATES OR CANADA?

If you have a question about a purchase made in Europe, the United States or Canada please use the following contact details to get in touch with a customer services representative:

Europe

Phone: +44-800-358-0598

Email: europe.customerservice@michaelkors.com

Our Customer Services team in Europe is available from 9am-8pm GMT, Monday to Friday, 9am-6pm Saturday and Sunday.

United States & Canada

Phone: +1-866-709-KORS (5677)

Email: customerservice@michaelkors.com

Our Customer Services team in the United States and Canada are available 8am-1am EST, 7 days a week.

WEBSITE USAGE

WHY SHOULD I CREATE A MICHAELKORS.GLOBAL ACCOUNT?

Creating an account on michaelkors.global can maximize your shopping experience and make your use of the site more convenient. Also, certain features and benefits of our website are only available if you register an account. Examples of just some of those great benefits include: the ability to store payment, billing and shipping information for faster and easier checkout; the ability to maintain an address book for easy shipping to different addresses; the ability to create and manage a list of Favorites; and tracking your order history.

WHAT DO I DO IF I HAVE FORGOTTEN MY PASSWORD?

If you have forgotten your michaelkors.global account password, please click on the Forgot Password link during the sign-in process. You will be instructed to reset your password via an email sent to the email address registered on your account, or by answering one or more security questions. If you choose to submit your email address, we will send you an email containing a link to our site which you can follow to create a new password.

You may also contact a Customer Services representative through our Contact Us form. Retrieve Password Here.

WHO ARE GLOBAL-E?

Global-E is our international sales facilitation and fulfilment partner. Global-E are the seller on record for all contracts for the purchase and sale of goods. Global-E will take your payment and approved carriers will deliver your orders. Payments will appear on your statements as charged by **Global-E / Michael Kors**. All purchases made on michaelkors.global are subject to the Michael Kors Terms and Conditions and Privacy Policy.

Last Updated: 29.10.2019